Return And Refund Policy
This Returns & Refunds Policy explains the conditions under which items purchased from Rin Nail Spa NYC may be returned or refunded.
Once a return request has been approved, please send the item to the return address provided by our support team. Do not return any item before receiving return instructions from us.
Return Window
Eligible items may be returned within 30 days of delivery.
To request a return, please contact us at [email protected] before sending any item back.
Returns sent without prior approval or return instructions may be delayed or may not be accepted.
Return Eligibility
To qualify for a return, the item must be:
- Unused
- Unopened
- In its original condition
- In its original packaging
- Accompanied by valid proof of purchase, such as an order number or order confirmation email
Non-Returnable Items
For hygiene and safety reasons, press-on nails that have been opened, used, worn, applied, altered, damaged after delivery, or removed from their original packaging are not eligible for return.
The following items are also not eligible for return:
- Items without valid proof of purchase
- Items returned after the 30-day return period
- Items damaged due to customer handling, application, removal, or improper storage
- Final sale items, when clearly identified as final sale at the time of purchase
No Exchanges
We currently do not offer direct exchanges.
If you purchased an eligible item and would like a different product, you may request a return in accordance with this policy and place a new order separately.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery at [email protected].
Please provide:
- Your order number
- A brief description of the issue
- Clear photos of the item, packaging, and shipping label when available
After reviewing your request, we may provide a replacement, refund, or another appropriate resolution depending on the circumstances and product availability.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is caused by an item that arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning an item.
Rin Nail Spa NYC is not responsible for return packages that are lost or damaged while in transit.
Refund Processing
Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your bank, credit card company, or payment provider.
Original shipping charges are non-refundable unless the return is the result of an error by Rin Nail Spa NYC, such as receiving the wrong item.
Contact Us
Company Name: Rin Nail Spa NYC
Email: [email protected]
Phone: +1 917-224-8012
Address: 490 Court St, Brooklyn, NY 11231, United States
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET